Effective Date: May 31, 2024

At UnifineJewelry, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • Eligibility for Returns: You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Non-Returnable Items: Custom or personalized items, items on sale, and gift cards are not eligible for return unless they are defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@unifinejewelry.com or call us at:
  • India: +91 9829056388
  • Malaysia: +60122032941

Provide your order number, details of the product you wish to return, and the reason for the return.

  1. Receive Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.
  2. Ship Your Item: Securely pack the item in its original packaging and include the return authorization number. Ship the item to the address provided in the return instructions. You are responsible for paying the shipping costs for returning your item.

3. Refunds

  • Processing Your Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
  • Timeframe for Refunds: You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at info@unifinejewelry.com. We will provide instructions for the exchange process.

5. Shipping Costs

  • Return Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Original Shipping Costs: The original shipping costs paid during the purchase are non-refundable.

6. Contact Us

If you have any questions about our Return Policy, please contact us at:

India Office:
N K Towers, Purohit Ji Ka Bagh, Mirza Ismail Rd,
Jaipur, Rajasthan 302001

Malaysia Office:
8-12-2, Menara Mutiara Bangsar, Jalan Liku Off Jalan Bangsar,
59100 Kuala Lumpur

Email: info@unifinejewelry.com

Phone:
India: +91 9829056388
Malaysia: +60122032941